Privacy Policy

HomeTrackers ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By using HomeTrackers, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

Information You Provide Directly

We collect information you voluntarily provide when using our services, including:

• Account Information: Name, email address, and password when you create an account
• Waitlist Information: Email address when you sign up for our waitlist
• Property Data: Property addresses, nicknames, and related details you enter
• Maintenance Records: Service records, repair history, contractor information, dates, costs, and notes
• Documents and Photos: Warranty documents, receipts, invoices, and photos you upload
• Payment Information: Billing address and payment details when you subscribe (processed securely by our payment processor)
• Communications: Information you provide when contacting us for support

Information Collected Automatically

When you use our services, we automatically collect certain information, including:

• Device Information: Browser type, operating system, and device identifiers
• Usage Data: Pages visited, features used, and actions taken within the application
• Log Data: IP address, access times, and referring URLs
• Cookies and Similar Technologies: See our Cookies section below for details

2. How We Use Your Information

We use the information we collect for the following purposes:

• Provide Our Services: To operate HomeTrackers, store your property and maintenance data, and deliver the features you use
• Account Management: To create and manage your account, authenticate your identity, and process transactions
• Communications: To send service-related emails (account verification, password resets, important updates) and, with your consent, marketing communications
• Improvements: To understand how users interact with our services and make improvements
• Security: To detect, prevent, and address technical issues, fraud, and security threats
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We work with third-party companies that help us operate our services, including:
  • Cloud hosting and data storage providers
  • Payment processors (who handle your payment information)
  • Email service providers
  • Analytics services
  These providers are contractually obligated to protect your information and use it only to provide services to us.
• Legal Requirements: We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others
• Business Transfers: If HomeTrackers is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change
• With Your Consent: We may share your information for other purposes with your explicit consent

4. Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve our services:

• Essential Cookies: Required for the website to function, including authentication and session management. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors use our site so we can improve the user experience. We may use third-party analytics services like Google Analytics.
• Preference Cookies: Remember your settings and preferences for a better experience.

Most web browsers allow you to control cookies through their settings. However, disabling certain cookies may limit your ability to use some features of our services.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using TLS/SSL
• Encryption of sensitive data at rest
• Secure password hashing
• Regular security assessments
• Access controls limiting employee access to personal data

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may also retain and use your information as necessary to:

• Comply with legal obligations
• Resolve disputes
• Enforce our agreements
• Maintain business records for legitimate purposes

If you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal or legitimate business purposes.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information, subject to certain exceptions
• Data Portability: Request a copy of your data in a portable format
• Opt-Out: Unsubscribe from marketing emails at any time using the link in the email

To exercise any of these rights, please contact us using the information below. We will respond to your request within the timeframe required by applicable law.

California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of personal information. As stated above, we do not sell personal information.

8. Children's Privacy

HomeTrackers is not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information promptly.

9. International Users

HomeTrackers is operated from the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated. By using our services, you consent to this transfer.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: